Order Changes: PLEASE ORDER CAREFULLY. We are unable to make changes in orders after they are placed as it greatly slows down our process. If you change your mind, please ask us to cancel your order. You can then re-order with your desired changes.
Returns: We cannot exchange used tools for hygiene purposes. Our tools help you make lasting progress over time. They are designed to not bruise if used correctly. Please use according for directions for two weeks and contact us if you have problems. We always refund or replace after two weeks of using according to directions if you are still unhappy.
International Orders: We love our international customers, and hope you enjoy shopping. However, international shipping can be tricky. We charge our customers for shipping to your area, but do not offer PPD services. We cannot control any custom fees, taxes, or tariffs in your country at delivery. UK customers are usually charged an additional $13.00 USD in customs fees in order to receive their orders. We provide our customers with a tracking number that can be tracked at www.usps.com, and you can track your package on your own. If the tracking says your package is being held for some reason, please contact your own postal office to retrieve it. Please order at your own risk. We will not refund lost international orders unless:
- The product returns to us. If the product comes back to us, we will refund the product cost, but never the shipping fees.
- Customer has paid for Inernational Priority Shipping (Generally around $35.00 USD). This method is insured and guaranteed for delivery. We will refund lost packages that were sent this method. We currently offer this method for the UK because so many packages are lost.
Disclaimer: Check with your therapist, doctor or dentist before beginning any facial exercise program or before plumping lips especially if you are experiencing TMJ, Bell's Palsy or similar health concerns. You would need to be in the recovery stages of Bell's Palsy to use our tool for strengthening. Ask your lip injection doctor if using this concept would help your results We never recommend pulling your lips or using too hard of a suction as it could cause bruising. Never leave a child unattended with a Liptiful Tool.